Refund policy
## Returns & Refunds Policy (UK)
We want you to feel confident shopping with us. This policy is designed to be fair, clear, and compliant with UK consumer law.
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### Your Right to Cancel (Cooling-Off Period)
Under UK law, you have the right to cancel your order within **14 days of receiving your item**, for any reason.
You then have a further **14 days to return the item** once you’ve notified us.
To cancel, please contact us at **gadgetpalproducts@gmail.com** with your order number.
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### Conditions for Returns
To be eligible for a return:
* Items must be **unused and in original packaging**
* Items must be returned in a **resellable condition**
You are responsible for taking reasonable care of the goods while they are in your possession.
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### Return Process
Please contact us before returning any item.
We will provide the correct return address, as it may vary depending on the product.
**Returns sent without approval may not be accepted.**
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### Return Shipping Costs
* You are responsible for return shipping costs when exercising your right to cancel
* Original shipping costs are non-refundable unless required by law
We recommend using a tracked service, as we cannot be responsible for lost returns.
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### Pet Products (Hygiene Exception)
For hygiene and safety reasons, some items are **non-returnable once opened**, including:
* Pet toys
* Grooming items
* Feeding accessories
This does not affect your statutory rights if the item is faulty.
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### Faulty, Damaged, or Incorrect Items
Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if your item is faulty.
If your item arrives damaged, defective, or incorrect:
* Contact us within **30 days of delivery**
* Provide photos or videos as evidence
We will offer a **full refund or replacement at no cost to you**
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### Refunds
Once your return is received and inspected:
* Refunds will be issued to your original payment method
* Please allow **5–10 business days** for processing
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### Deductions from Refunds
We may make a deduction from your refund if the value of the goods has been reduced due to handling beyond what is necessary (e.g., excessive use).
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### Refund Without Return
In some cases (e.g. low-value items), we may issue a refund without requiring a return.
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### Cancellations (Before Dispatch)
Orders can be canceled before they are dispatched. Please contact us as soon as possible.
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### Contact Us
For returns, cancellations, or questions:
**gadgetpalproducts@gmail.com**
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