Shipping policy
# Shipping, Returns & FAQs
We know ordering online can sometimes feel uncertain, so we’ve made everything simple and transparent.
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## 📦 Shipping Information
### Processing Time
Orders are processed within **1–3 business days**.
Once processed, your order is dispatched from one of our fulfillment partners.
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### Delivery Times
* **United Kingdom:** 5–10 business days
* **Europe:** 7–12 business days
* **International:** 7–15 business days
Please note: These are estimated delivery times and may vary due to demand, customs, or courier delays.
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### Tracking Your Order
You’ll receive a tracking number via email once your order has shipped.
Tracking may take **2–5 days to update**.
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### Multiple Items
If you order multiple items, they may arrive separately as we ship from different suppliers.
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## 🔄 Returns & Refunds
### 14-Day Returns (UK Customers)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within **14 days of receiving it**.
You then have another **14 days to return the item**.
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### Return Conditions
To qualify for a return:
* Items must be **unused and in original packaging**
* Items must be in **resellable condition**
Please contact us before returning any item so we can provide the correct return address.
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### Return Shipping
* Customers are responsible for return shipping costs unless the item is faulty
* We recommend tracked shipping
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### Pet & Hygiene Items
For safety and hygiene reasons, **opened pet products cannot be returned**, including:
* Pet toys
* Feeding items
* Grooming tools
(This does not affect your legal rights if items are faulty.)
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### Faulty or Incorrect Items
Under the Consumer Rights Act 2015:
If your item is damaged, defective, or incorrect:
* Contact us within **30 days**
* Send photos or videos
We will provide a **replacement or full refund at no cost**
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### Refunds
* Processed after inspection of returned items
* Issued to your original payment method
* Please allow **5–10 business days**
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### Refund Without Return
In some cases, we may issue a refund without requiring a return (e.g. low-cost items).
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## ❓ Frequently Asked Questions
### Where is my order shipped from?
We work with international suppliers to bring you unique products at great prices. This means items may ship from different locations.
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### Why is my order taking longer than expected?
Delays can happen due to:
* High demand
* Shipping carrier delays
* Customs processing
We always do our best to keep you updated.
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### Can I cancel my order?
Yes—orders can be canceled **before they are dispatched**. Contact us as soon as possible.
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### What if I entered the wrong address?
Please contact us immediately. We cannot guarantee changes once an order has been processed.
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### My tracking says delivered but I didn’t receive it
Please:
* Check with neighbours
* Check your local delivery office
If you still need help, contact us and we’ll assist.
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## 📩 Contact Us
We’re here to help.
Email: **gadgetpalproducts@gmail.com**
We aim to respond within **24 hours**.
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